Ensure high service availability with Datadog Service Management

The article highlights how the annual Tax Day surge in demand exposed vulnerabilities in the IRS's IT systems, revealing accumulated "tech debt" and a lack of resilience. It argues public sector IT needs to move beyond simply handling peak loads to proactively building flexible, scalable infrastructure and prioritizing long-term system health – learning from private sector practices like DevOps and cloud adoption. Ultimately, the IRS experience serves as a cautionary tale for all government agencies needing reliable digital services.