Use OpenTelemetry with Observability Pipelines for vendor-neutral log collection and cost control

This article advocates for enriching log data with context from the ServiceNow Configuration Management Database (CMDB) before sending it to Security Information and Event Management (SIEM) or logging tools. By adding CMDB information like business service impact and owner details, security teams gain richer insights, enabling faster and more accurate incident response and prioritization. This proactive approach moves beyond simply identifying events to understanding their business impact, ultimately improving overall security posture.