At-the-Elbow: Executive Insights with Dr. Brian Patty, Former CMIO Rush Medical Center

This article details Dr. Brian Patty's experience as CMIO at Rush Medical Center, highlighting the challenges of improving EHR performance based on clinician feedback. Initially, IT lacked objective data to validate clinician complaints of slow systems, requiring time-consuming "at-the-elbow" observations to demonstrate the issues. Ultimately, cross-functional alignment and a focus on data-driven insights – now possible with tools like Goliath – were crucial to significantly improve EHR speed and clinician satisfaction.