At-the-Elbow Executive Insights with Dr. Brian Patty, Former CMIO Rush Medical Center

Former Rush CMIO Dr. Brian Patty explains that improving EHR experiences requires aligning clinical feedback with IT visibility to address specific friction points like slow logins. While early solutions involved manual observations, the team later adopted objective digital experience tools to break down organizational silos and measure user issues accurately. This cross-functional collaboration transformed subjective frustration into actionable improvements, successfully reducing system lag and lowering clinician burnout.