How They Did IT Days to Hours

Southwell Health CIO Jamey Pennington discusses how a collaboration between his IT team, Oracle Health, and Goliath Technologies successfully resolved persistent Oracle EHR performance issues that were hindering clinician workflows. While previous troubleshooting failed for a month due to complex infrastructure challenges, Goliath’s data analysis enabled the teams to identify the root cause and implement a permanent fix within two hours. Pennington emphasizes that aligning clinical and IT teams around shared, data-driven insights is crucial for reducing burnout and enhancing patient care in healthcare settings.