How They Did IT Epic Health System Measured, Benchmarked & Reduced Epic Hyperdrive Clinician Logon Times by 50%

A health system reduced Epic Hyperdrive clinician logon times by 50% by using objective experience data to measure performance, benchmark against best practices, and isolate a legacy Active Directory root cause. This evidence-based approach enabled targeted remediation rather than broad speculative changes, validating improvements through re-measurement and establishing a proactive monitoring model for ongoing experience management. Ultimately, the case demonstrates that precise measurement transforms vague clinician feedback into actionable insights for sustainable system performance improvements without relying solely on complaints.