Leading vs Lagging Indicators: What’s The Difference?

This article emphasizes the importance of using leading, lagging, and coincident indicators for effective IT performance management. While lagging indicators (like uptime & MTTR) confirm past performance, leading indicators (like CPU utilization trends) predict future issues, allowing for proactive intervention. A truly effective IT team balances all three types of indicators to prevent problems, rather than simply reacting to them after they occur.