How One Engineering Team is Scaling AI Agents Using AI Observability

New Relic’s internal engineering team transitioned from manual, fragmented telemetry to using New Relic AI Monitoring (AIM) to manage their AI agents more efficiently. This adoption provides automated visibility into model performance and token usage, enabling easier debugging and much-needed cost optimization. Ultimately, the implementation allows the team to shift their focus from maintaining custom observability tools back to developing next-generation AI solutions.