How to improve MTTR: A guide to data-driven incident response
Summary
To effectively reduce Mean Time to Repair (MTTR), organizations must move beyond focusing solely on resolution and instead address the time-consuming identification phase of incidents. By standardizing metric definitions and using unified observability to map the entire incident lifecycle, technical leaders can pinpoint specific bottlenecks and implement targeted improvements like automation and clear escalation paths.
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This article originally appeared on Observatory | The New Relic Blog.
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