The Best IT Incident Is One That Never Happens. How New Relic Keeps ServiceNow’s CMDB Ready
Summary
The New Relic Service Graph Connector for ServiceNow addresses the critical data gap that prevents organizations from achieving truly autonomous IT operations. By continuously syncing real-time observability data into ServiceNow’s CMDB, the connector provides the accurate, live service maps necessary for AI-driven "agentic" workflows to automate incident resolution and dependency management.
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This article originally appeared on Observatory | The New Relic Blog.
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