Excelling at Employee and Customer Experience in an Omni-Channel World
Summary
Organizations are focused on omni-channel strategies to improve customer experience. It’s not just about the approach of the kick-off to the holiday shopping period. In the US, it’s the open enrollment period for employees to make selections for their health insurance and other benefits for the upcoming year. And the wild gyrations of stock markets […]
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This article originally appeared on Riverbed.
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