Datadog shops: AI incident management needs platform engineers

Engineers at the Datadog DASH conference emphasized that AI incident management agents are not "magic" solutions, but rather tools that require a strong foundation of human-led platform engineering and established response processes. Companies like Krafton Inc. and Getswish AB demonstrate that prioritizing observability, robust documentation, and structured workflows is essential for effectively using AI to improve incident detection and repair times. While some professionals express concern that over-reliance on automation could erode critical engineering skills, others see significant opportunities for enhancing efficiency through AI-driven assistance.