What Building AI in Regulated Industries Actually Looks Like

This article summarizes a discussion with André Kerr, Director of AI Product at Amex, about implementing AI within a highly regulated financial industry. Key takeaways include prioritizing internal build over vendor solutions unless the vendor offers genuinely unique value, and integrating governance teams into product development from the start to ensure responsible AI implementation. Ultimately, success hinges on understanding potential failure points, prioritizing transparency with regulators, and adapting to a faster pace of development without sacrificing foundational expertise.