Modernizing Public Service Monitoring with Zabbix and Prodemge

Prodemge, the IT company for the Government of Minas Gerais, Brazil, modernized its public service monitoring by implementing Zabbix to manage its complex and growing IT infrastructure. This implementation, covering over 7,300 assets, resulted in a 20% reduction in incidents and improved availability of critical services like digital identity cards – increasing from 34% to 99% in one month. By centralizing monitoring and leveraging real-time data, Prodemge strengthened IT governance and increased operational efficiency across essential public services.