Recent Articles by Anne Badalamenti

3 Key Features Every Service Desk Needs

05/05/21 Modern enterprises must work to ensure their organization is focused on making employees fe...

Survey: IT Pros Weigh In On How Technology Is Impacting Employees

10/03/19 Everyone’s talking about artificial intelligence, bots, and digital transformation, but w...

Most Influential ITSM Thought Leaders to Follow in 2019

03/19/19 Learn about the top five most influential thought leaders in the ITSM industry and what the...

5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk

01/15/19 With a modern service management solution, you can take advantage of the following five cap...

3 Service Catalog Items Any Organization Can Use

11/08/18 The more items in your service catalog, the more quickly and efficiently you can serve your...

Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage

11/06/18 Many IT departments have already taken the important steps of introducing automated workflo...

Advantages of Capacity Management

08/31/18 The advantages of capacity management are plentiful. Simply put, IT capacity management is ...

5 Ways to Boost Service Delivery with IT Asset Management

07/26/18 Tie your IT assets and CMDB to the rest of your service desk: incident management, change m...

How HR Can Follow the Service Desk Model

05/08/18 One way to improve the employee experience is to connect them to all of the services HR pro...