Recent Articles by Dan Sullivan

What to Know Before Becoming an Application Engineer

12/14/22 This article was updated on August 28th 2024 Application engineers, sometimes called softwa...

A Simplified Guide to OpenTelemetry

12/01/22 Digital services are increasingly built as a collection of components working in concert to...

Top 7 Customer Service Skills Every Service Desk Team Should Have

11/14/22 Internal IT support teams are often the first place employees turn for help with technical ...

Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same

11/11/22 Testing is commonly understood to be an essential and fundamental part of software developm...

What is AIOps? The Importance of Artificial Intelligence for IT Operations

09/26/22 Modern IT environments are so complex, dynamic, and expansive that humans alone cannot effe...