Recent Articles by Jennifer Wheatley

2026 State of ITSM: What 800+ IT Professionals Say About AI, Automation, and the Year Ahead

The 2026 State of ITSM report highlights that IT organizations are shifting focus from simple AI ado...

ITSM + ITOM: Why Your Service Desk and Monitoring Tools Shouldn’t Work in Silos

The article argues that maintaining ITOM and ITSM in silos leads to operational friction, manual wor...