Recent Articles by Jessicah Raynor

The Anatomy of the Perfect Knowledge Base Article

04/14/21 Anatomy was always one of my favorite subjects in school—it just made sense. I still know...

10 Automated Service Desk Workflows We’re Thankful for in 2020

11/24/20 Thanksgiving is just a couple days away for folks celebrating in the US, so what better tim...

What Is an IT Service Desk?

11/10/20 Let’s say you’re shopping in a retail store. You have everything on your shopping list ...

What Is IT Asset Management?

11/03/20 Depending on the business, there’s a myriad of IT assets to keep track of and doing it ma...

5 Service Desk Tickets Sure to Keep You Awake at Night

10/29/20 It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but ...

6 Questions to Jumpstart Your IT Asset Management Strategy

10/22/20 IT asset management (ITAM) is a hot topic of 2020. Like almost everything else, managing li...

IT Pros on the Future of Automation and AI in ITSM

09/10/20 Think about your last online order. If you’re a frequent online shopper and have created ...

How Digital Transformation Has Evolved Through COVID-19

07/30/20 There’s no debating the value of digital transformation when it comes to optimal business...

Panel: The Future of IT Service Management

06/25/20 IT service management (ITSM) has evolved into a much broader discipline than just deliverin...

Communication Lessons Learned by IT Pros During COVID-19

05/21/20 We all know how important communication is. For it to be effective, it depends on factors i...