Recent Articles by Liz Beavers

How to Really Benefit From Problem and Change Management

01/26/22 In the early days of the pandemic and in 2021, teams were on their heels reacting to everyt...

Step Into My Headphones

09/28/21 When I first started listening to podcasts, I was in a musical lull. Despite my affinity fo...

Bring IT On in the Year of the Ox

09/21/21 IT Pro Day is here, and it feels like the new year in IT! It’s a time to reflect on lesso...

Making Your Service Desk the GOAT

08/24/21 Imagine every time you visited the service desk to submit a ticket, you were greeted by the...

The Service Desk and Parenthood’s Shared Classroom

08/11/21 This past April, my husband and I took on our most exciting and daunting chapter yet: paren...

3 Tips to Prepare for an Online Holiday Shopping Surge

05/13/21 With Memorial Day right around the corner, customers are preparing their carts for a weeken...

3, 2, 1 Liftoff! Launching Your ITSM Implementation

04/08/21 Evaluation Completed: check Vendor Agreement Signed: check PO Issued: check We have service...

Secure Your IT Assets for an Optimal Return

04/06/21 We’ve officially entered everyone’s favorite time of year—tax season. You can find me...

Choose to Challenge: Elevating Women in Tech in 2021

04/05/21 Well, we made it—we’ve officially hit the one-year mark of the pandemic. I’m not sure...

Building Service Strength in a Unified ITSM Platform

03/22/21 Heading to the gym, you have access to so many amenities in one place: cardio equipment, pr...