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Common IT Asset Management Challenges and How to Overcome Them

No organization has remained the same small old place over time. It may expand both horizontally and...

Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future

In IT support, “help desk” and “service desk” are often used interchangeably. However, these...

Best Practices to Improve Project Management

Project management is difficult work that requires a careful balance of strategy, operation, and con...

The Ultimate Guide to Choosing the Perfect IT Help Desk for Your Small Business

The post The Ultimate Guide to Choosing the Perfect IT Help Desk for Your Small Business appeared fi...

IT Ticketing System: A Comprehensive Guide

The post IT Ticketing System: A Comprehensive Guide appeared first on Motadata.

What Are the 5 Challenges Associated with Digital Transformation in Banking?

With a steady expansion, the rise of digital transformation in banking has been nothing less than re...

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as famil...

What are the fundamentals of an IT service desk?

An IT service desk is the backbone of enterprises that rely highly on technology. It is responsible ...

Essential Help Desk Metrics & KPIs to Measure Performance

Does your business have a help desk in place? Are you tracking its performance? Knowing which metric...

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