Facilities as a Service Provider: It’s More Than Light Bulbs
03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…
Latest SRE & DevOps Articles
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Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
03/20/18 We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
03/16/18 Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Goo…
The Impact Of Coupling On System Design
03/16/18 In system design, every technical decision can be seen as a series of trade-offs. If I choose to implement Technology A it will provide a positive outcome in one way, but …
Interview with Datawire
Datawire, a company building tools for Kubernetes development, transitioned from AWS CloudWatch to Prometheus to gain more flexibility and engineer-level control over their monitor…
How To (and How Not To) Onboard Employees
03/15/18 The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of …
The First Step Toward Employee Service: Communication
03/13/18 IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a l…
Assessing Database Health and Performance
03/13/18 Here is an interesting article from my colleague Joe Kim, in which he explores database health and performance. Part of the problem with managing databases is that many pe…
Out of Office: Identifying & Managing Risk
03/13/18 Risk Management is an important part of IT. Being able to identify risks and remediation options can make a huge difference if or when disaster strikes. If you’ve moved pa…
Numeric Optimization in Golang With Nelder-Mead and Gonum
03/12/18 Numeric optimization is a set of techniques for fitting a function to a dataset by iteratively refining estimates. Numeric optimization is one way to do things like curve-…
Windows Workstation Logs – Integration
03/09/18 In the final blog of this series, we’ll look at ways to integrate Windows event logs with other telemetry sources to provide a complete picture of a network environment. T…
The Era of Employee Services
03/06/18 The best places to work treat their employees like their best customers, and in return, they’re getting the best work from happy employees. The first step in achieving thi…