Navigating Security Reviews and Vendor APIs
Transitioning AI agents from pilot to production requires navigating two primary "gates": internal security containment and external vendor API permissions. Internally, organizatio…
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Author
Jacob Chacko
5 articles
Navigating Vendor Lock-in and Keeping Control of your Data
The article argues that while vendor lock-in can offer benefits like speed and reduced maintenance, developers must avoid being "trapped" by ensuring they maintain ownership of cri…
How to Cost an AI Agent Before You Build It
The article introduces "The ROI Gate," a framework designed to help developers accurately cost AI agents by moving beyond simple prioritization toward true financial impact analysi…
A Practitioner's Guide to Voice Agents in 2026
The article argues that voice agents represent the next frontier in AI customer service because they capture essential emotional signals, such as tone and hesitation, that text-bas…
Rip Out, Carve Out, or Build New
Current enterprise systems record business outcomes but fail to capture the underlying reasoning and precedents, leaving AI agents without the "institutional memory" required to ma…