Elastic wins 2025 Best Use of AI for Assisted Support
Summary
Elastic has won the 2025 Best Use of AI for Assisted Support award from SupportLogic for its innovative integration of GenAI into customer and agent workflows. By leveraging the Elasticsearch Platform to power tools like "Support Assistant," the company has achieved significant operational improvements, including a 49% increase in digital support and 23% faster customer response times.
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This article originally appeared on Elastic Blog - Elasticsearch, Kibana, and ELK Stack.
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