Granular AI Controls, Webhook Targeting, Preemptive Shift Overrides, and more!

FireHydrant released several updates last week, focusing on increased control and flexibility. Users now have granular control over AI features, enabling or disabling them for specific functionalities, and can target webhooks to specific escalation policies, schedules, and users. Additionally, the platform introduced preemptive shift overrides allowing users to adjust coverage without requests, alongside numerous bug fixes and improvements to usability and integrations.