Severity Matrix + FH New command

FireHydrant has updated its platform to allow anyone in Slack to open incidents directly, recognizing that not all issues originate from automated alerts. They've also introduced automatic severity assignment and customizable severity levels to streamline incident creation, and a beta integration with Jira for improved task tracking.

Essentially, FireHydrant is making incident management more accessible and efficient for all team members while enhancing integration with existing workflows.