Ivanti Launches Agentic AI on the System of Record You Trust

Ivanti has announced the Ivanti Neurons AI Self-Service Agent, an autonomous, conversational AI designed to automate IT tasks such as knowledge searches, incident escalations, and service requests. Unlike traditional chatbots, this agent is built on the Ivanti Neurons Platform, which serves as a "system of record" to ensure all AI actions are grounded in accurate, governed, and accountable data. This solution aims to reduce IT ticket volumes and improve employee satisfaction by freeing IT teams to focus on more strategic, high-value work.