IT service management (ITSM) is transitioning from a reactive, human-led model to an era of "agentic AI," where autonomous systems can independently reason, plan, and execute compl…
Agentic AI is transforming IT Service Management by deploying autonomous agents capable of reasoning and executing complex, multi-step workflows, allowing human professionals to sh…
Ivanti has announced the Ivanti Neurons AI Self-Service Agent, an autonomous, conversational AI designed to automate IT tasks such as knowledge searches, incident escalations, and …
This article clarifies the differences between various types of “agents” in IT – endpoint agents (data collection), automation bots (task execution), and AI agents (intelligent orc…
This article highlights the significant risks and costs associated with incomplete visibility into an organization’s IT assets. Untracked devices, software, and identities create s…
Here’s a paradox for the AI era: organizations are obsessed with the promise of AI as the key to unlocking productivity and enterprise transformation, and IT teams are all-in on th…
When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated…
For decades, the backbone of IT Service Management (ITSM) has been the Service-Level Agreement (SLA). While effective for tracking the nuts and bolts of IT delivery, SLAs have one …
Optimizing IT costs is now the top priority for IT teams, according to Ivanti’s 2025 Technology at Work Report. Our survey found that cost optimization was cited as a critical stra…