“Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians 

"Shifting left” — that is, moving incident resolution from higher-level support tiers such as Level 3 (L3) down to lower levels, ideally to Level 1 (L1) or even to self-service, aka Level 0 (L0) — is an effective way to do more with less. The post “Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians appeared first on Lakeside Software.