This article traces the evolution of enterprise IT procurement, from the centralized, controlled mainframe era to today’s complex cloud marketplace landscape. It highlights how eac…
Lakeside Software and Intel have partnered to proactively improve digital employee experience (DEX) by integrating Intel’s Device IQ with Lakeside’s SysTrack platform. This combina…
This article details how AI is fundamentally reshaping the Digital Employee Experience (DEX), moving it beyond simple measurement towards proactive, autonomous IT operations. Just …
When we started our AI journey at Lakeside back in 2016, I made myself one promise: no AI-washing. We won’t guess without evidence. We won’t scrape unknown data. And we won’t hide …
As our team at Lakeside brings SysTrack AI to market, I’ve been thinking a lot about my multi-decade (phew) tenure in the world of end-user computing and who has actually done the …
Dear Lakeside Software Community, I’m excited to share that I am returning as CEO of Lakeside Software, the company I founded in 1997. I am energized to rejoin in this capacity to …
As IT environments become more complex — and even fickle to accommodate regular updates and changes —, enterprise IT is constantly seeking ways to improve incident resolution and r…
Measuring digital employee experience to shape IT strategy and build better business outcomes In today’s rapidly evolving workplace, where remote and hybrid work models have become…
It seems like everyone is talking about the digital employee experience (DEX) lately. In fact, Gartner® says, “By 2026, 50% of digital workplace leaders will have established a DEX…
In today’s always-evolving IT landscape, enterprises are under immense pressure to deliver seamless and efficient services to support employee productivity. At the heart of this ef…
Gartner named Lakeside Software in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. to us, this recognition as a DEX Magic Quadrant Leader is…
"Shifting left” — that is, moving incident resolution from higher-level support tiers such as Level 3 (L3) down to lower levels, ideally to Level 1 (L1) or even to self-service, ak…
