The AI-Powered Help Desk Has a Bloat Problem
The article argues that relying on historical data for AI-driven IT support leads to "context rot" and fails to account for the rapid, decentralized changes in modern computing env…
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Lakeside Software
20 articles · Page 1 of 2
SRE for EUC: Endpoint Reliability as the “Last Mile” of Site Resilience
While Site Reliability Engineering (SRE) has successfully optimized backend infrastructures, the endpoint device remains a critical "last mile" vulnerability that can nullify the b…
Confidently, Elegantly Wrong: How AI is Disrupting IT
The article argues that AI-powered IT service management is undermined by "context rot," a phenomenon where overwhelming models with excessive data actually degrades their reasonin…
Managing Microsoft Windows Production PCA Certificate Expiration Before the October 2026 Deadline
The Microsoft Windows Production PCA 2011 certificate is set to expire on October 19, 2026, which may prevent unupdated devices from receiving future Secure Boot security protectio…
From Tickets to Outcomes: What Four Practitioners Told Us About the Present and Future of DEX, ITSM, and SRE
This article explores the transition in IT management from reactive, ticket-based support to an "outcome-led" approach focused on Digital Employee Experience (DEX). Industry expert…
Why SRE is Becoming a Prerequisite for the DEX Job Function
The Digital Employee Experience (DEX) function is transitioning from reactive IT support toward Site Reliability Engineering (SRE) principles to manage the growing complexity of mo…
Lakeside Software Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Lakeside Software has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools. This achievement highlights the company's suc…
From Mainframes to Marketplaces: The Evolution of Enterprise IT Procurement
This article traces the evolution of enterprise IT procurement, from the centralized, controlled mainframe era to today’s complex cloud marketplace landscape. It highlights how eac…
Lakeside Software and Intel: Monitoring Emerging PC Health Issues to Improve DEX with SysTrack and Intel® Device IQ
Lakeside Software and Intel have partnered to proactively improve digital employee experience (DEX) by integrating Intel’s Device IQ with Lakeside’s SysTrack platform. This combina…
From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT’s Next Great Transformation
This article details how AI is fundamentally reshaping the Digital Employee Experience (DEX), moving it beyond simple measurement towards proactive, autonomous IT operations. Just …
Why We Built SysTrack AI to Break EUC Ops (in a Good Way)
When we started our AI journey at Lakeside back in 2016, I made myself one promise: no AI-washing. We won’t guess without evidence. We won’t scrape unknown data. And we won’t hide …
To Our Partners: SysTrack AI Wouldn’t Be Here Without You.
As our team at Lakeside brings SysTrack AI to market, I’ve been thinking a lot about my multi-decade (phew) tenure in the world of end-user computing and who has actually done the …