Think about IT: Why You Can’t Use an L1 Tool to Solve an L3 IT Incident 

As IT environments become more complex — and even fickle to accommodate regular updates and changes —, enterprise IT is constantly seeking ways to improve incident resolution and reduce the workload of their most skilled engineers. “Shifting left” is a well-known strategy in IT, where incident resolution tasks traditionally handled by Level 3 (L3) support... The post Think about IT: Why You Can’t Use an L1 Tool to Solve an L3 IT Incident appeared first on Lakeside Software.