Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

01/03/24 You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization. ... The post Applying the 7 Guiding Principles of ITIL 4 to the Service Desk appeared first on SolarWinds Blog.