Best Freshworks Competitors and Alternatives in 2026

This article from March 12, 2026, reviews the top competitors and alternatives to Freshworks for IT Service Management (ITSM) solutions. It highlights 11 options, including SolarWinds, ServiceNow, and Atlassian Jira Service Management, evaluating them based on features, pricing, and suitability for different needs – from complex enterprises to value-seeking teams. A key trend discussed is the increasing importance of AI capabilities and integration with existing systems like CMDBs for streamlined ITIL processes and efficient service delivery.