Beyond IT: Expanding the Service Desk’s Footprint

09/28/20 IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but ... The post Beyond IT: Expanding the Service Desk’s Footprint appeared first on SolarWinds Blog.