How to Reduce an Influx of IT Support Tickets or Messages

09/09/19 If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks planned to increase their staffing levels last year. While staffing is an obvious way ... The post How to Reduce an Influx of IT Support Tickets or Messages appeared first on SolarWinds Blog.