Is GenAI Really Changing ITSM? Our Report Data Says Yes

10/23/25 In last year’s inaugural State of ITSM Report, our focus was on the proven power of automation, knowledge sharing, and self-service. This year, we’ve returned to our central question—how can IT teams resolve more in less time?—with a new, specific focus: the AI effect. ... The post Is GenAI Really Changing ITSM? Our Report Data Says Yes appeared first on SolarWinds Blog.