ITSM for Financial Services: Change Management, Audit Trails, and What Regulators Actually Want

For financial services, change management has transitioned from a best practice to a critical regulatory requirement under frameworks like SOX and PCI DSS, necessitating verifiable evidence of all production changes. To mitigate audit risks caused by fragmented documentation, organizations should implement integrated ITSM solutions that serve as a centralized system of record for approvals, testing, and audit trails. By leveraging automation and AI within these platforms, firms can maintain rigorous compliance standards without compromising operational speed or efficiency.