Q&A: ITIL 4 One Year Later

02/13/20 It’s been roughly one year since the IT service management world was introduced to ITIL® 4 at Pink19. This latest evolution of ITIL provides guidelines to IT pros and service technicians to address ever-changing service management challenges and meet the needs of employees more ... The post Q&A: ITIL 4 One Year Later appeared first on SolarWinds Blog.