Service Desk Basics: The Real Cost Per Ticket

01/18/18 The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket. The post Service Desk Basics: The Real Cost Per Ticket appeared first on SolarWinds Blog.