The KPI Commandments: A Guide to Setting Targets in IT
Summary
12/02/24 As VP of Business Applications at SolarWinds, I have the privilege of working with a team of IT professionals dedicated to achieving operational excellence. Our internal metrics for mean time to repair (MTTR), mean time to acknowledge (MTTA), and customer satisfaction (CSAT) all range ... The post The KPI Commandments: A Guide to Setting Targets in IT appeared first on SolarWinds Blog.
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