What’s the Difference Between Incidents, Service Requests, and Tickets?
Summary
10/12/17 One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are familiar with “tickets” or “incidents,” they may not understand all of these terms when you throw them ... The post What’s the Difference Between Incidents, Service Requests, and Tickets? appeared first on SolarWinds Blog.
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