Recent Articles by Brad Cline

How a Shift-Left Model Brings Order to IT Environments

05/29/25 The Meaning of Shift-Left Shift-left refers to the practice of tiering IT requests based on...

4 Strategies for Optimizing the ITSM Portal in Your Organization

03/04/25 An effective IT Service Management (ITSM) portal is crucial for maintaining operational exc...

The KPI Commandments: A Guide to Setting Targets in IT

12/02/24 As VP of Business Applications at SolarWinds, I have the privilege of working with a team o...

The True Cost of Downtime

08/19/24 Lost revenue, project delays, customer frustration, damaged reputation… The immediate con...