3 Key Features Every Service Desk Needs
05/05/21 Modern enterprises must work to ensure their organization is focused on making employees feel heard and valued, and a key way to do this is through strong IT service manag…
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Author
Anne Badalamenti
9 articles
Survey: IT Pros Weigh In On How Technology Is Impacting Employees
10/03/19 Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and tech…
Most Influential ITSM Thought Leaders to Follow in 2019
03/19/19 Learn about the top five most influential thought leaders in the ITSM industry and what they’re doing to drive innovation within the IT service desk. The post Most Influen…
5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk
01/15/19 With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk. The p…
3 Service Catalog Items Any Organization Can Use
11/08/18 The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes bey…
Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage
11/06/18 Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management …
Advantages of Capacity Management
08/31/18 The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitorin…
5 Ways to Boost Service Delivery with IT Asset Management
07/26/18 Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where …
How HR Can Follow the Service Desk Model
05/08/18 One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four step proc…