Bruno Wollmann

ITSM: The 4 Wins of Lean

01/13/20 Part 1 of this series introduced IT Service Management (ITSM) and a few of the adaptable frameworks available to fit the needs of an organization. This post focuses on the…

ITSM: A Conversation With Garry Schmidt, Part 3

12/09/19 Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of …

ITSM: A Conversation With Garry Schmidt, Part 2

12/04/19 Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of …

ITSM: A Conversation With Garry Schmidt

12/02/19 Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become …

ITSM: The Tie That Binds

11/15/19 Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine invol…