03/26/20 It’s nearly impossible to overstate the impact that the COVID-19 virus has had on businesses around the world. The unusual circumstances have forced organizational leaders…
02/25/20 One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only sup…
11/19/19 Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as …
10/24/19 What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? The…
05/14/19 ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dott…
03/12/19 A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability to le…
02/20/19 The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights. The post ITIL 4 Launch and Key Takeaways F…
01/16/19 Samanage moves up six spots on G2 Crowd's top software companies in 2019. The post Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019 appeared first…
11/19/18 Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of the following shortco…
08/21/18 As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more spe…
07/12/18 Use the service catalog to simplify the experience for the requesting employee, build forms to collect and organize the data you need, and automate the service delivery pr…
07/03/18 Digital transformation impacts every department, in every organization, in every industry. Although it has a big return, it can be expensive, and it can be difficult to ad…