SolarWinds Makes ITSM Debut with SolarWinds Service Desk
06/18/19 After more than 20 years of dedication to delivering IT infrastructure management solutions, we are excited to announce today that SolarWinds is making its IT service mana…
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Danielle Livy
9 articles
15 ITSM ITIL Metrics for Tracking Incident and Service Management Success
05/09/19 Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track. The po…
SolarWinds and Samanage Set Sights on Disrupting the ITSM Market … Together
05/01/19 What SolarWinds' acquisition of Samanage means for the ITSM market. The post SolarWinds and Samanage Set Sights on Disrupting the ITSM Market … Together appeared first on …
Artificial Intelligence Glossary of Terms to Know
04/09/19 Check out this artificial intelligence (AI) glossary of key terms to familiarize yourself with, as these will be in business leaders’ vocabulary soon, if not already. The …
Website Downtime and What to Do About It
10/11/18 Website downtime, while most obvious when the entire site goes down, is often hidden in backend issues that affect the usability of the site, while preserving the site’s g…
Defining the New Employee-Focused Service Management
06/08/18 When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environme…
GDPR and Data Security in ITSM
04/02/18 Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM v…
Facilities as a Service Provider: It’s More Than Light Bulbs
03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…
The First Step Toward Employee Service: Communication
03/13/18 IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a l…