Eric Roshaan

Forget user experience, the age of user extraction is here

The article argues that digital platforms have entered an era of "user extraction," where companies intentionally degrade service quality—a process known as "enshittification"—to m…

Top tips: How your business can avoid shiny object syndrome

This article discusses “shiny object syndrome” – the tendency for businesses to adopt new technologies simply because they're trendy, leading to wasted resources and system complex…