Forget user experience, the age of user extraction is here
The article argues that digital platforms have entered an era of "user extraction," where companies intentionally degrade service quality—a process known as "enshittification"—to m…
The article argues that digital platforms have entered an era of "user extraction," where companies intentionally degrade service quality—a process known as "enshittification"—to m…
This article discusses “shiny object syndrome” – the tendency for businesses to adopt new technologies simply because they're trendy, leading to wasted resources and system complex…