01/31/19 Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services. The post W…
01/08/19 Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience …
12/04/18 Effectively setting and managing customers’ expectations is what drives their level of service satisfaction. One terrific way to set and manage expectations is through the…
10/23/18 You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evalua…
08/29/18 For the sake of your customers, and for the sake of all your organization’s stakeholders (both internal, and external) it’s crucial to understand how IT and ITSM affects y…
05/01/18 Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) str…
02/06/18 The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add …
01/02/18 SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective ser…