Three Business Agility Trends to Watch in 2019
03/14/19 Learn how driving business agility in human resources, portfolio management, and product development will be key for many organizations in 2019. The post Three Business Ag…
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Matt Cox
24 articles · Page 2 of 2
The Three Biggest IT Skills Needed for 2019
03/07/19 Learn about the 3 biggest IT skills needed to successfully scale your business in 2019: Artificial intelligence, Enterprise Service Management, and Change Management. The …
Enterprise Chatbot Best Practices
02/19/19 Learn how chatbots can improve your organizations' customer service experience. These chatbot best practices will help you plan for implementation and deployment. The post…
Transforming Traditional ITIL Into Agile ITIL
01/24/19 Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid fram…
How Digital Transformation is Changing IT Service Management Solutions
12/11/18 In this article, we will look at ITSM through the lens of constant digital transformation, examining how the rise of AI is affecting humans in the IT space; the move to cl…
Improving Incident Response by Uniting Technical & Non-technical Teams
11/27/18 Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents. The p…
What is Supplier Management From an ITIL Perspective?
09/25/18 The ITIL Supplier Management Process provides formal contract oversight, ensuring that service providers and the contracts that regulate them are serving the needs of the …
What is Agile Service Management?
08/23/18 What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question…
7 Ways IT Data Powers the Service Desk
06/14/18 Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions th…
4 Service Catalog Requests That Touch Multiple Departments
05/03/18 You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identi…
3 Ways ITSM Serves Today’s Employee
02/13/18 Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, e…
Reporting vs. Analysis: Do You Know the Difference?
01/11/18 Do you want to create actionable outputs from your data? Then learn the difference between reporting and analysis to gain the power of organizational intelligence. The pos…