A Beautiful ITSM Union: ITIL and DevOps
09/17/20 Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help f…
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Author
Melody Scheidler
5 articles
Beyond SLAs: Getting to the Core of Service Delivery With XLAs
08/27/20 As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes ac…
SLAs May Be Killing Your Service Desk
04/23/20 It’s no mystery that everyone’s job is dependent on technology. How long can a sales director go without access to the CRM platform? How long can the creative manager surv…
7 Repetitive IT Incidents and Faster Ways to Resolve Them
03/05/20 As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the…
5 Benefits of IT Asset Discovery and Tracking
06/25/19 It’s 12:00 a.m. — do you know where your IT assets are? The task of managing and organizing hundreds or thousands of devices and software licenses might seem daunting, but…