Micheline Murphy

I Can Do That, Dave: Exploring AIOps

07/08/20 The movies are filthy with examples of artificial intelligence. Some, like the first Terminator, are evil. Some, like the Star Wars droids, work for the good guys. And so …

The Rise of the Machines: ITOM Meets Automation

05/25/20 I started in the IT industry in networking. I had a negative experience in high school trying to learn computer programming*, so I was relieved route/switch had much less …

Cheeseburgers on the Grill: ITOM on the Menu

03/25/20 The IT industry loves its acronyms. From ACK to ZTP, if it’s a thing in IT, it has an acronym. But if any industry goes more over the top on acronyms than IT, it’s busines…

Use the Force: Making the Study-Habit Stick

03/13/20 So, you’ve decided to go after a certification. Good for you! You’ve made the commitment. You’ve pulled up the exam blueprint and made your plan. You’ve got your own perso…

Getting Ready for Your Own Certification Journey

02/17/20 Some folks find a profession early in their life and that’s what they do until they’re old and gray and ready to retire. Other folks find themselves switching careers mid-…